Kids Help Line

Online counselling service

Kids Help Line needed a robust online counselling application to supplement their call centre. As well as the ability for a counsellor to communicate in real time with a client, the application had to provide queuing facilities and entertainment for clients while waiting.

A cross-browser/platform solution was designed and the build was managed using a traditional waterfall methodology.

The architecture includes: ASP, Java applets and SQL Server.

Business analysis and project management skills:

• A set of prioritised business requirements were produced from a series of interviews
• A functional prototype was produced
• A functional specification formalised the screens
• The build of the web-site was managed and went live on time
• Project management (tasks and resources)

www.kidshelponline.com.au