NSW Rape Crisis Centre

Case management and online counselling

NSW Rape Crisis Centre needed a robust online counselling application to supplement their call centre. They also wished to move from a paper based case management system to an electronic system.

A cross-browser/platform online counselling solution was customised and installed, the case management was designed and the build was managed using a traditional waterfall methodology.

The architecture includes: ASP, Java applets and SQL Server.

Business analysis and project management skills:

• A set of prioritised business requirements were produced from a series of interviews
• Wire-frames were created for the screen layouts
• A non-functional prototype was produced
• A functional specification formalised the screens
• The build of the web-site was managed and went live on time
• Project management (tasks and resources)
• Variation management
• Test and fault management

www.nswrapecrisis.com.au